FAQ

Do I need Urgent Care or an Emergency Room?

If you need immediate medical care for a non-life-threatening ailment or condition, our board-certified emergency medicine and family medicine doctors provide prompt treatment, without the wait or high cost of a visit to the emergency room.

However, if you are experiencing symptoms of a life-threatening condition, call 911 or seek emergency care. Common situations needing emergency room care:

  • Difficulty breathing
  • Unconsciousness
  • Severe bleeding
  • Poisoning
  • Chest pain or pressure
  • Moderate to severe burns
  • Convulsions or seizures
  • Serious head, neck or back injury
  • Loss of limb or severe broken bone

What services do you provide?

We offer advanced medical treatment for:

  • Allergies, sinusitis, bronchitis, pneumonia
  • Asthma attacks
  • Cough or colds
  • Cuts/lacerations that may need stitches
  • Drug screening
  • Earaches
  • Eye injuries or infections
  • Fever
  • Flu or upper respiratory-sore throat, fever, flu, headache
  • Flu shots
  • Immunizations
  • Minor burns
  • School and work physicals
  • Skin rashes, insect bites, poison ivy
  • Sports injuries and other strains such as sprains/possible broken bones
  • Stomach ache

What if I need to see a specialist?

Unlike other walk-in clinics in the area, the physician owners at Urgent Care Center of SWFL are all board certified in emergency medicine with more than 25 years of experience. To ensure the best possible care and referrals for our patients the Urgent Care Center physicians and staff work together closely with primary care physicians and top specialists in the area.

Do you treat infants?

Our emergency-medicine trained physicians provide advanced medical care for the whole family, including infants with minor ailments.

What insurance do you accept?

  • ACS Ancillary Care Service
  • Aetna
  • Avmed
  • Beech Street
  • Blue Cross Blue Shield
  • CCN Manage Care
  • Coventry First Health
  • Evolutions
  • Greatwest/Cigna
  • Humana *NEW
  • Integrated Health Plan
  • InterPlan Health Group
  • M D Medicare Choice
  • Med-Care Advantage Care
  • Med-Care Advantage/Sr. Care
  • Medicare
  • ParnterCare Health Plan
  • SouthCare PPO
  • United Healthcare
  • Universal Health Care "Any, Any, Any Plan"
  • Workers Comp (most)

Do I have to pay up front?

We are passionate about providing affordable health care. Our costs are lower than an emergency room visit, with or without insurance.

 

Insurance Co-payments are payable in full at time of service.

If your insurance company is not in our network (see list), full payment is due at time of service. We provide you with the necessary paperwork to file a claim with your insurance company for reimbursement.

There is an immediate discount for self-pay or out of network insurance patients.

UCC accepts all major credit cards.

Please note: We are not Medicaid providers, and therefore will not be able to provide services to Medicaid cardholder members (including all branches of Medicaid—Staywell/Wellcare, Medipass, Amerigroup/Ameripass, and Florida Kid Care).

How long will I have to wait?

We do not accept appointments.

While wait times may vary throughout the day, at UCC you will be greeted promptly. We believe courtesy counts, and upon your arrival, we will let you know your current wait time. If you need to run a quick errand in the meantime, we understand. We can take your cell phone and call you when your time is close.

During seasonal months, the wait time for a typical emergency-room visit in Lee County can stretch to eight hours. At Urgent Care Center of SWFL, you can expect a fraction of the wait time, if any-at a fraction of the cost.

Do I need an appointment?

Just walk-in. No appointment is necessary.