FAQ

Do I need Urgent Care or an Emergency Room?

What services do you provide?

What if I need to see a specialist?

Do you treat infants?

What insurance do you accept?

Do I have to pay up front?

How long will I have to wait?

Do I need an appointment?

Which Center is closest to me, and when is it open?

Do you have the flu shots available?

Who should get vaccinated for the flu?

How many flu shots do I need?

What is the cost of the flu shot?

Do I need Urgent Care or an Emergency Room?

If you need immediate medical care for a non-life-threatening ailment or condition, our board-certified emergency medicine and family medicine doctors provide prompt treatment, without the wait or high cost of a visit to the emergency room.

However, if you are experiencing symptoms of a life-threatening condition, call 911 or seek emergency care. Common situations needing emergency room care:

  • Difficulty breathing
  • Unconsciousness
  • Severe bleeding
  • Poisoning
  • Chest pain or pressure
  • Moderate to severe burns
  • Convulsions or seizures
  • Serious head, neck or back injury
  • Loss of limb or severe broken bone

What services do you provide?

We offer advanced medical treatment for:

  • Allergies, sinusitis, bronchitis, pneumonia
  • Asthma attacks
  • Cough or colds
  • Cuts/lacerations that may need stitches
  • Drug screening
  • Earaches
  • Eye injuries or infections
  • Fever
  • Flu or upper respiratory-sore throat, fever, flu, headache
  • Flu shots
  • Immunizations
  • Minor burns
  • School and work physicals
  • Skin rashes, insect bites, poison ivy
  • Sports injuries and other strains such as sprains/possible broken bones
  • Stomach ache

What if I need to see a specialist?

Unlike other walk-in clinics in the area, the physician owners at Urgent Care Center of SWFL are all board certified in emergency medicine with more than 25 years of experience. To ensure the best possible care and referrals for our patients the Urgent Care Center physicians and staff work together closely with primary care physicians and top specialists in the area.

Do you treat infants?

Our emergency-medicine trained physicians provide advanced medical care for the whole family, including infants with minor ailments.

What insurance do you accept?

  • ACS Ancillary Care Service
  • Aetna
  • Avmed
  • Beech Street
  • Blue Cross Blue Shield
  • CCN Manage Care
  • Coventry First Health
  • Evolutions
  • Greatwest/Cigna
  • Humana *NEW
  • Integrated Health Plan
  • InterPlan Health Group
  • M D Medicare Choice
  • Med-Care Advantage Care
  • Med-Care Advantage/Sr. Care
  • Medicare
  • ParnterCare Health Plan
  • SouthCare PPO
  • United Healthcare
  • Universal Health Care "Any, Any, Any Plan"
  • Workers Comp (most)

Do I have to pay up front?

UCC accepts all major credit cards.
Urgent Care Center of SWFL

We are passionate about providing affordable health care. Our costs are lower than an emergency room visit, with or without insurance.

Insurance Co-payments are payable in full at time of service.

If your insurance company is not in our network (see list), full payment is due at time of service. We provide you with the necessary paperwork to file a claim with your insurance company for reimbursement.

There is an immediate discount for self-pay or out of network insurance patients.

UCC accepts all major credit cards.

Please note: We are not Medicaid providers, and therefore will not be able to provide services to Medicaid cardholder members (including all branches of Medicaid—Staywell/Wellcare, Medipass, Amerigroup/Ameripass, and Florida Kid Care).

How long will I have to wait?

We do not accept appointments.

While wait times may vary throughout the day, at UCC you will be greeted promptly. We believe courtesy counts, and upon your arrival, we will let you know your current wait time. If you need to run a quick errand in the meantime, we understand. We can take your cell phone and call you when your time is close.

During seasonal months, the wait time for a typical emergency-room visit in Lee County can stretch to eight hours. At Urgent Care Center of SWFL, you can expect a fraction of the wait time, if any-at a fraction of the cost.


Do I need an appointment?

Just walk-in. No appointment is necessary.

Which Center is closest to me, and when is it open?

Urgent Care Center of SWFL has two convenient state-of-the-art facilities in Lee County.

In Estero at the Estero Medical Center
10201 Arcos Ave., Suite 105
Estero, FL 33928

The Estero Medical Center is located on the corner of Corkscew Rd. and Three Oaks Pkwy.

Click for the map

Directions From I-75:  exit Corkscrew Road, head West and turn right on Puerto Way to Arcos Ave.

Directions From US 41: turn on to Corkscrew Road going East and turn left on Puerto Way, just past Three Oaks Pkwy.

Call us at (239) 333-2273 for more information.


In Cape Coral at Cay West Pavilion
1708 Cape Coral Pwky. W., Suite 2
Cape Coral, FL 33914

Click for the map

Directions: From Cape Coral Pkwy., Cay West Pavilion is located just west of Chiquita Blvd. on the south side of Cape Coral Pkwy

Call us at (239) 333-3333

Hours of Operation:
Monday through Friday: 8 a.m. to 7 p.m.; 

Saturday: 9 a.m. to 5 p.m.
Sunday: 9 a.m. to 4 p.m.

Do you have the flu shots available?

Urgent Care Center of Southwest Florida will provide influenza  immunizations for adults and children age 9 and up. Click here for more information from the CDC. Please call for flu shot availability.

Who should get vaccinated for the flu?

Everyone 6 months of age and older should get the flu vaccine. For children less than 9 years of age, please  contact your  pediatrician. The Urgent Care Center  of Southwest Florida will vaccinate any person who is 9 years of age or older.

How many flu shots do I need?

This year the H1N1 is included with the seasonal vaccine. You will only need one shot if you are 9 years of age or older.

What is the cost of the flu shot?

The cost of influenza shot is $25.00 at the time of service.  If you have Medicare or United HealthCare we can bill your insurance provider and there will be no out of pocket expense.